Terms and Conditions

By accessing www.novyraa.com or purchasing any Novyraa service, you agree to be bound by these Terms and Conditions. If you are acting on behalf of a company, you confirm you have authority to bind that company.

These Terms apply to all visitors, enquirers, and clients of Novyraa.

You may use www.novyraa.com for lawful purposes only. You must not:

• Use the website in any way that violates Indian law or applicable law
• Submit false or fraudulent information through our contact form
• Attempt unauthorised access to our website or systems
• Copy, reproduce, or republish our website content without written permission

Our website is provided on an "as available" basis. We do not guarantee uninterrupted access.

Novyraa provides AI-powered business services including WhatsApp AI Chat, AI Voice Calling, Business Promotion, GEO & AEO Optimisation, Website Builder, and Custom AI Agent. The specific scope, timeline, and fees for any engagement are confirmed in a separate Service Agreement.

Several services depend on third-party platforms including Meta's WhatsApp Business API and Google. We are not liable for service interruptions caused by third-party platform changes outside our control.

As a client or website user, you agree to:

• Provide accurate and complete information when contacting or engaging us
• Use our services only for lawful business purposes
• Obtain any necessary consents from your own customers if our AI tools interact with them
• Comply with Meta's WhatsApp Business policies if using our WhatsApp AI Chat service
• Keep any credentials or access tokens related to your Novyraa services secure

• All fees are as stated in your Service Agreement or our published pricing
• All fees are exclusive of GST, which is charged at the applicable rate
• Invoices are due within 14 days of issue
• Novyraa does not require lock-in contracts — services are month-to-month unless otherwise agreed
• Either party may cancel with 30 days' written notice
• We will give 30 days' notice before any price increase on ongoing services

What you own: Your business content, brand assets, customer data, and any website or deliverable we build for you — ownership transfers to you upon full payment.

What Novyraa owns: The Novyraa brand, our proprietary AI methodologies, and our website content.

Your business data is never used to train AI models for other clients. It is used exclusively to configure your own Novyraa services.

Novyraa delivers services with professional care and skill. To the extent permitted by Indian law, our total liability to you will not exceed the total fees you paid to us in the 12 months before any claim.

Novyraa is not liable for indirect or consequential losses, including lost profits or revenue arising from service interruptions or AI output limitations.

These limitations apply to the fullest extent permitted by Indian law and are subject to any specific terms agreed in your individual Service Agreement. Where your Service Agreement contains different liability terms, those terms apply to your specific engagement.

• General cancellation: Either party may cancel any service with 30 days' written notice — no penalty, no lock-in
• Breach of contract: If either party commits a serious breach of these Terms — such as non-payment, misuse of services, or violation of applicable law — the other party may terminate within 14 days of giving written notice, provided the breach has not been remedied in that time. The 14-day window gives both parties a fair opportunity to fix the issue before termination takes effect
• On termination — fees: All outstanding fees due up to the termination date are payable within 30 days of the termination notice
• On termination — data handover: Within the same 30-day window, Novyraa will provide a full export of all your owned data — website files, AI configuration, content, and credentials. After 30 days, your data is permanently deleted from our systems
• Both happen together: Fee settlement and data handover both complete within the same 30-day period so neither party is left waiting

These Terms are governed by the laws of India. Any disputes will first be addressed informally by email. If unresolved within 30 days, disputes will be referred to arbitration under the Arbitration and Conciliation Act 1996, with the seat of arbitration in India.

We would always prefer to resolve any issue by conversation first — legal proceedings are an absolute last resort.

We may update these Terms from time to time. We will post the updated version on this page with a revised "last updated" date. Continued use of our website or services after a change constitutes acceptance.